Digital Banking Reimagined

With growing competition, a leading global financial services provider recognized the need to modernize its online banking experience.

Challenging the status quo

As finances became increasingly fragmented, people craved more control. To address this expectation, we needed to challenge ourselves to forget everything we knew about traditional banking. Our task was to imagine valuable new ways of managing, saving, and spending money.

The vision and strategic direction became a springboard for the reimagined experience from ideation and initial organizational buy-in to the carefully planned global rollout. The effort ultimately helped the brand earn its reputation as an innovative leader in digital financial services.

  • Stakeholder Interviews

    Market Positioning

    Consumer Research (survey, desktop)

    Data Analysis

    Personas & Journeys

  • Vision & Strategic Imperatives

    Value Proposition

    Organizing Idea

    Experience Principles

    Content Framework

    Ideation Workshop Facilitation

    POC & Global Sell-Through Story

  • Global Rollout Plan

    Prioritized Roadmap

    Liaised with Design & Tech Implementers

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Engagement Model