Digital Banking Reimagined
With growing competition, a leading global financial services provider recognized the need to modernize its online banking experience.

Challenging the status quo
As finances became increasingly fragmented, people craved more control. To address this expectation, we needed to challenge ourselves to forget everything we knew about traditional banking. Our task was to imagine valuable new ways of managing, saving, and spending money.
The vision and strategic direction became a springboard for the reimagined experience from ideation and initial organizational buy-in to the carefully planned global rollout. The effort ultimately helped the brand earn its reputation as an innovative leader in digital financial services.
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Stakeholder Interviews
Market Positioning
Consumer Research (survey, desktop)
Data Analysis
Personas & Journeys
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Vision & Strategic Imperatives
Value Proposition
Organizing Idea
Experience Principles
Content Framework
Ideation Workshop Facilitation
POC & Global Sell-Through Story
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Global Rollout Plan
Prioritized Roadmap
Liaised with Design & Tech Implementers